Customer screen
The customer screen is a second monitor that faces the shopper. On it the customer sees what you add to the receipt and how much there is to pay, and between receipts sees your ads.
It is not a touch screen and it does not sell: the cashier keeps working on the register, and the screen only shows the receipt. It works only with the POSfix register on Windows — the Android register and the tablet have no customer screen.
Where to find it: the register's Launcher → Extra modules → Customer screen
1 the register's extra modules · 2 the customer screen and its status · 3 the install button
What you need
- The POSfix register on Windows, started from the Launcher. If you do not have it yet, begin with Installation.
- A second monitor on the same computer. Windows has to use it as an extra screen, not as a copy of the main one: press Windows + P and pick the option that extends the screen.
- The module in your contract. The customer screen has to be in your contract; the POSfix team switches it on. Ask support for it.
To install the customer screen
- Start the Launcher. When it says The register is ready, look at the Extra modules group.
- Next to Customer screen, press Install.
- Wait. The row shows, one after another, Downloading…, Checking the download…, Installing… and Starting the service….
- Windows asks for administrator permission. Press Yes: without it the customer screen cannot work.
- When the row says installed, press Start the register. The customer screen appears on the second monitor together with the register.
From now on there is nothing to start by hand. The screen starts with Windows, the register shows it when you open the register and hides it when you close the register.
What the Launcher says
| What it says next to Customer screen | What it means |
|---|---|
| to install · v… | The module is in your contract, but the screen is not on the computer yet. Press Install. |
| new version · v… | A new version is out. Press Update; your ads and the licence stay. |
| installed | The screen is on the computer and starts by itself. |
| installed · the service needs a manual start | The screen was copied, but its service did not start, usually because No was pressed when Windows asked. Call support. |
| the installation did not work or the check did not work | Check the internet connection and open the Launcher again. If it happens again, call support. |
Demo mode
Until the licence arrives, the screen runs in demo mode. During a sale a very faint “DEMO” appears in the middle of the screen, and from the third line of the receipt on the names are replaced by “Demo version”.
You do not enter the licence yourself. POSfix sends it on its own once the register starts with the screen installed, usually within a quarter of an hour. The register only has to be running and online.
What can trip you up
The customer screen opened on top of the register. Windows does not see the second monitor as a separate screen: it is off, not connected, or duplicating the picture. Press Windows + P, pick the option that extends the screen, then close the register and start it again from the Launcher.
I closed the customer screen by mistake. Its top bar appears only when you move the mouse to the top edge, and the × button there stops it. Close the register, then start it from the Launcher with Start the register: the screen comes back together with it.
I do not see Customer screen in the Launcher. The row appears only when the Launcher says The register is ready and the module is in the register's contract. If the Launcher first asks you to update the register, update it. If you have just received the module, close the Launcher and open it again.
Related pages
- What the customer sees — what appears on the screen between receipts and during a sale.
- Ads on the customer screen — how to put your pictures on the screen.
- Installing the Windows register — the Launcher and the register's first start.
- Support — how to ask for the module or for help.