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Technical Support

Support Contact​

For technical assistance, contact the support team:

ChannelDetailsSchedule
Phone+373 22 999 545Mon-Fri: 08:00-18:00
Emailsuport@posfix.md24/7 (response in 24h)
WhatsApp+373 60 100 698Mon-Fri: 09:00-17:00
Emergencies

For urgent fiscal issues (MEV, receipt transmission), support is also available on weekends.

Frequent Issues​

Printer Not Printing​

Built-in Printer (PAX, Senraise, Sunmi, iMin):

  1. Check if it has thermal paper
  2. Restart the terminal
  3. Check in General Settings → Hardware Device that the correct terminal is selected

Network Printer:

  1. Check the device's Wi-Fi connection
  2. Check if the printer is turned on and connected to the same network
  3. Check in General Settings → Printer if the IP address is correct
  4. Retry automatic detection

Bluetooth Printer:

  1. Check that Bluetooth is enabled on the terminal
  2. Check that the printer is turned on and within range
  3. Reconnect the printer from Android Settings → Bluetooth
  4. Select the printer again in General Settings → Printer

Scanner Not Working​

Built-in Scanner:

  1. Check in General Settings → Hardware Device that the correct terminal is selected
  2. Restart the terminal

Bluetooth Scanner:

  1. Check that Bluetooth is enabled
  2. Reconnect the scanner from Android Settings → Bluetooth

Camera:

  1. Grant camera permission for the PosFix application
  2. Make sure the camera lens is clean
  3. Keep the barcode in the center of the viewfinder

MEV Connection Error​

  1. Check the internet connection (Wi-Fi or mobile data)
  2. Check the connectivity indicator in the top bar (green = online)
  3. Wait 1-2 minutes and try again
  4. If the issue persists, contact technical support

Application Frozen or Slow​

  1. Force close the application:
    • Go to Android Settings → Apps → PosFix → Force Stop
  2. Restart the application
  3. If the issue persists, restart the device

Authentication Error​

  1. Verify that you are entering the correct PIN
  2. Check the internet connection (required for user synchronization)
  3. Contact the manager for PIN verification/reset

Products Missing from Catalog​

  1. Check the internet connection
  2. If products do not appear, check from the web administration panel if they are active

Updates​

Application Update​

  1. Close the PosFix application
  2. Download the new APK version from the supplier
  3. Install over the existing version
  4. Local data is preserved automatically
Recommendation

Periodically check for new updates to benefit from the latest features and security fixes.

Backup and Recovery​

Automatic Backup​

Data is automatically saved to the cloud at each synchronization:

  • Transactions and fiscal receipts
  • Product catalog
  • User settings

Data Recovery​

In case of local data loss:

  1. Reinstall the application (or reset the terminal)
  2. Reactivate the terminal with the activation code
  3. Data synchronizes automatically from the server
Attention

Do not perform a factory reset without instructions from the support team. Contact the supplier first.

Version and Information​

Information about the terminal and application version is available in the More → About section:

  • Version - Installed software version. Communicate this number to the support team when reporting errors
  • Merchant Name - Name of the fiscal entity (Merchant)
  • IDNO - State identification code of the company
  • VAT Payer - Fiscal status regarding value added tax
  • VAT Code - Merchant's VAT registration code
  • Terminal ID - Unique terminal identifier
  • Work Point - Physical location or name of the unit where the terminal is assigned