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Technical Support

Support Contacts​

For technical assistance, contact the support team:

ChannelDetailsSchedule
Phone+373 22 999 545Mon-Fri: 08:00-18:00
Emailsuport@posfix.md24/7 (answer in 24h)
WhatsApp+373 60 100 698Mon-Fri: 09:00-17:00
Emergencies

For urgent fiscal issues (SFS, receipt transmission), support team is available during weekends as well.

Common Problems​

Printer Not Printing​

  1. Check the USB/network connection
  2. Check if it has paper
  3. Restart the printer
  4. In Settings → Receipt Printer → Test Print
  5. If the issue persists, reinstall the driver

SFS Connection Error​

  1. Check internet connection
  2. Check if the indicator shows 🟢 Online
  3. Wait 1-2 minutes and try again
  4. If the error persists, contact support

Application Frozen​

  1. Press Ctrl + Alt + Delete
  2. Select "Task Manager"
  3. Force close PosFix Terminal
  4. Restart the application

Authentication Error​

  1. Verify that you are entering the correct PIN
  2. Check internet connection
  3. Try another user
  4. If it persists, reset the PIN from manager

Updates​

The application updates automatically through PosFix Launcher. For manual update:

  1. Close the PosFix application
  2. Open PosFix Launcher
  3. At startup, the Launcher automatically checks the server. If there is a new version, the Download updates button will appear visibly.
  4. Press the Download updates button. The system will automatically download and install the required package without additional steps.

Backup and Recovery​

Automatic Backup​

Local data is automatically saved to the cloud at each synchronization.

Data Recovery​

In case of local data loss:

  1. Reinstall the application
  2. Authenticate with the same account
  3. Data synchronizes automatically
Attention

Do not manually delete files from %LOCALAPPDATA%\PosFix\ without instructions from support.

Version and Information​

The system is designed for transparency, displaying essential technical information directly on the main screen in the Footer Bar

Here you will find critical details about version and support:

  • Application Version: Displayed centrally, indicates the current software package. Communicate this number to the support team when reporting errors.
  • Identification Information: In the bottom left appears the name of the fiscal entity
  • Support Contact: The phone number for technical assistance is permanently visible next to the company name